Descargar EBOOK Lean solutions : how companies and customers can create value and wealth together autor JAMES P. WOMACK gratis online


Descargar EBOOK Lean solutions : how companies and customers can create value and wealth together autor JAMES P. WOMACK gratis online Título Del Libro: Lean solutions : how companies and customers can create value and wealth together
El editor: SCRIBNER
ISBN 13: 9780743277785
Idioma del libro: ES
El autor del libro: JAMES P. WOMACK
El formato de libro: PDF, Epub, Doc, Txt
El tamaño del archivo: 24.81 Mb

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A massive disconnect exists between consumers and providers today. Consumers have a greater selection of higher quality goods to choose from and can obtain these items from a growing number of sources. Computers, cars, and even big-box retail sites promise to solve our every need. So why aren't consumers any happier? Because everything surrounding the process of obtaining and using all these products causes us frustration and disappointment. Why is it that, when our computers or our cell phones fail to satisfy our needs, virtually every interaction with help lines, support centers, or any organization providing service is marked with wasted time and extra hassle? And who among us hasn't spent countless hours in the waiting room at the doctor's office, or driven away from the mechanic only to have the "fix engine" light go on?

In their bestselling business classic "Lean Thinking, " James Womack and Daniel Jones introduced the world to the principles of "lean production" -- principles for eliminating waste during production. Now, in "Lean Solutions, " the authors establish the groundbreaking principles of "lean consumption, " showing companies how to eliminate inefficiency during consumption.

The problem is neither that companies don't care nor that the people trying to fix our broken products are inept. Rather, it's that few companies today see consumption as a process -- a series of linked goods and services, all of which must occur seamlessly for the consumer to be satisfied. Buying a home computer, for example, involves researching, purchasing, integrating, maintaining, upgrading, and, ultimately, replacing it.

In this landmark new book, James Womack and Daniel Jones deconstruct this broken producer-consumer model and show businesses how to repair it. Across all industries, companies that apply the principles of lean consumption will learn how to provide the full value consumers desire from products without wasting time or effort -- theirs or the consumers' -- and as a result these companies will be more profitable and competitive.

"Lean Solutions" is full of surprising success stories: Fujitsu, a leading service company for technology, has transformed the way call centers solve problems -- learning how to


El autor es JAMES P. WOMACK escribió un interesante libro titulado Lean solutions : how companies and customers can create value and wealth together. El libro de la publicó la editorial SCRIBNER, y en este momento por el libro de Lean solutions : how companies and customers can create value and wealth together PDF ISBN (9780743277785) es necesario pagar 30.50 euros por copia. Sin embargo, en nuestro sitio, Le ofrecemos descargar el libro Lean solutions : how companies and customers can create value and wealth together EPUB y otros formatos totalmente gratis para leer en el ordenador u otros dispositivos electrónicos. Con nosotros usted puede encontrar otros libros del autor JAMES P. WOMACK, que te pueden gustar, igual que el libro de Lean solutions : how companies and customers can create value and wealth together EPUB. Únete a nuestra comunidad y recibe gratis el libro de Lean solutions : how companies and customers can create value and wealth together EPUB y otros, no menos interesantes de la edición.




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Alvaro

El libro sorprende por su profundidad! Aconsejo leer.

Ivan

a mí en general no me gustó el libro

Adriana

completa mierda

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todo bien, rápido descargado

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el teléfono tiene que conducir para proteger contra los robots escribí el número y descargado sin necesidad de registro




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Descargar EBOOK Lean solutions : how companies and customers can create value and wealth together autor JAMES P. WOMACK gratis online

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